Fast, Discreet, Tracked
Shipping Across Canada

Most orders are processed and shipped within 24 hours on business days (Monday–Friday). Orders placed on weekends or Canadian statutory holidays are processed the next business day.

You’ll receive a confirmation email with your tracking number once your order has been dispatched.

At checkout, choose between Standard and Expedited shipping. We primarily use expedited services, which reduce delivery times by approximately 2 business days versus standard mail.

Transit time begins after dispatch (once you receive a tracking number), not at order placement.

Shipping time starts the moment your parcel leaves our facility — not when you place your order. You’ll receive an email with your tracking number so you can monitor progress in real time.

For example: if you order on Tuesday evening and it ships Wednesday afternoon, your 2–5 day transit window begins Wednesday afternoon.

Absolutely. Every order ships in plain, unbranded packaging with:

• No product names on the box or label
• No company logos or branding visible
• Generic return address
• No references to the contents whatsoever

A tracking number is provided for every order. Nobody will know what’s inside — your privacy is protected from our warehouse to your doorstep.

Signature may be required depending on the carrier and your destination. If you prefer no-signature delivery, include this in your order notes at checkout.

You’ll receive an email with your tracking number shortly after your order is dispatched. Use this number to:

• Track on the carrier’s website directly
• Visit our tracking page for real-time updates
• Check estimated arrival date and current location

Please double-check your address before completing checkout. If you need to make a change:

• Before dispatch: Contact us immediately — address updates are possible before your order ships
• After dispatch: Contact the courier directly with your tracking number to request a hold, redirect, or pickup option (availability varies by carrier and region)

Yes — most carriers including Canada Post can deliver to P.O. Boxes.

For apartment or condo addresses, please include your buzzer code or unit number to ensure smooth delivery.

The courier will usually:

• Attempt re-delivery the next business day
• Leave a delivery notice with pickup location and hours
• Hold your package at a nearby depot or post office

Use your tracking number to schedule re-delivery or confirm the pickup location and hours.

All times are business days after dispatch:

• British Columbia: 1–2 days — closest to main hubs
• Alberta: 2–3 days — efficient ground routes
• Saskatchewan / Manitoba: 2–4 days
• Ontario: 3–4 days (Toronto, Ottawa, GTA)
• Quebec: 3–5 days (Montreal, Quebec City)
• Maritimes (NS/NB/PEI): 4–6 days
• Newfoundland & Labrador: 4–7 days
• Northern Territories (YT/NT/NU): 5–10 days

• Weather: Storms, extreme cold, and natural events can slow carrier networks
• Carrier volume: Holiday periods, Black Friday, and major sales increase processing times
• Location: Rural and remote addresses take longer than urban centres
• Customs/inspections: Very rare for domestic shipments but can occasionally cause delays

Most weather and volume delays resolve within 1–2 additional business days.

Step 1: Check your tracking updates — delays are often weather or volume related and resolve within 1–2 business days.

Step 2: If the delay exceeds the estimated delivery window by more than 2 business days, contact the courier with your tracking number.

Step 3: If you can’t resolve it with the carrier, reach out to our support team and we’ll investigate immediately.

Don’t panic — this is usually resolvable. Follow these steps:

• Check thoroughly: Look around entrances, side doors, mailrooms, concierge desks, behind planters, and with neighbors
• Verify your address: Confirm the shipping address on your order confirmation matches where you’re looking
• Wait 24 hours: Sometimes tracking updates faster than actual delivery — it may arrive shortly
• Contact the carrier: Open a trace investigation with your tracking number
• Contact us: If confirmed lost after carrier investigation, we’ll reship according to our policy