Questions answered
Payment, shipping, tracking, privacy and what to do if something goes wrong. Short answers, no runaround.
Ordering and payment
How do I pay?
By Interac e-Transfer. Place your order and the next page shows exactly where to send it, with a copy button for each detail. The same details are in your confirmation email.
Send the exact order total and put only your last name in the message. Auto-deposit is on, so your bank normally won’t ask a security question.
Do you take credit cards or crypto?
Checkout takes Interac e-Transfer only.
When does my order ship?
As soon as your payment arrives. Payments received before 2 PM EST, Monday to Friday, ship the same business day; later ones ship the next business day.
What if I forget to send the e-Transfer?
We email a reminder the next day. Orders that are never paid are cancelled and the stock goes back on sale, so nothing is charged or shipped.
Do I need an account?
No, you can check out as a guest. With an account you can see your orders and reorder a past order in one click.
Can I change or cancel my order?
Yes, before it ships. contact us with your order number as soon as possible.
Shipping and delivery
What does shipping cost?
Canada Post Xpresspost is $30 and Purolator or FedEx is $60. Orders over $300 CAD ship free.
How long does delivery take?
Typical Xpresspost times after dispatch, in business days:
- Ontario and Quebec: 2–3
- BC and Alberta: 3–4
- Saskatchewan and Manitoba: 3–4
- Atlantic Canada: 4–5
- Territories and remote areas: allow extra time
Weather and holiday volume can add a day or two.
Do you ship outside Canada?
No. We ship within Canada only.
How do I track my order?
Your tracking number is emailed when your order ships. If you don’t see it, check your spam folder, then contact us.
Can you ship to a P.O. Box?
Canada Post Xpresspost delivers to most P.O. Boxes; Purolator and FedEx don’t, so choose Xpresspost. For apartments, add your unit number and buzzer code.
Will I need to sign for it?
Usually not, but it depends on the carrier and your address. If you’d rather not sign, say so in the order notes at checkout and we’ll request it where the carrier allows.
I wasn’t home when it came. What now?
The carrier leaves a notice and holds the parcel at a nearby post office or depot. Use your tracking number to see where to pick it up.
Privacy and packaging
How is my order packed?
In a plain box with no product names, no logos and a generic return address.
What do you do with my information?
We use it only to process and ship your order and to email you about it. See our privacy policy.
Problems with an order
My package is late.
Check the tracking first; most delays clear within one or two business days. If it is more than two business days past the times above, contact us with your order number and we’ll look into it with the carrier.
Tracking says delivered but I can’t find it.
Check side doors, mailrooms, the concierge and neighbours, and wait 24 hours, as tracking sometimes updates early. If it still hasn’t turned up, contact us and we’ll open a trace with the carrier.
What if my package is lost or seized?
Your delivery is guaranteed. If your package is lost or seized in transit, contact us with your order number and we reship your order free. See the policy for the steps.
I received the wrong item.
contact us within 5 business days with your order number and what you received. We send the correct item at no cost.
Can I return a product?
No. For safety reasons we can’t accept returns of these products once they have shipped. Wrong or lost items are covered as above.
Products and safety
Which brands do you sell?
Zionova and Genetix Pharma only.
Are the products tested?
Yes. A batch certificate of analysis (COA) is available on request for every product; contact us with the product name.
Do you give dosing advice?
No. We don’t give personal dosing or cycle advice. Each product page lists clinical or label reference doses where a medical use exists, along with the main risks. Talk to a doctor and get bloodwork before and during use.
Do I need anything else for injectables or peptides?
Injectables need sterile syringes and powder peptides need bacteriostatic water for mixing. Both are sold separately and suggested on the product page.
Are these products legal in Canada?
It depends on the product. Anabolic steroids are Schedule IV under the Controlled Drugs and Substances Act: personal possession isn’t an offence, but trafficking, importing and exporting without authorization are. Post-cycle therapy and ED tablets are prescription drugs, and SARMs and most peptides aren’t approved by Health Canada. Our compound profiles show the status of each one.
Is there an age limit?
Yes. You must be 18 or older to order.
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